International Shipping FAQ

Do you ship internationally?

Yes, we do.
However, international shipping is available only to selected countries and regions.

How long does shipping take?

We will contact you with the shipping cost and payment instructions within approximately one week after your order is placed.
Orders will be shipped within 5 days after payment is completed.Please note that shipping may be delayed during Japanese national holidays and the New Year holiday period.

Which shipping method do you use?

We mainly use EMS (Express Mail Service) for international shipping.

How much is shipping?

Shipping costs are calculated based on the destination country and package weight.
We will inform you of the shipping fee after confirming your order.

Are customs duties included?

Customs duties, import taxes, and other fees (if applicable) are the responsibility of the customer.

What payment methods do you accept?

We accept PayPal and Wise.

What if my package is delayed?

Delivery times may vary depending on the destination country, customs clearance, weather conditions, and shipping carrier operations.
If your package is significantly delayed, please feel free to contact us.

Can I track my order?

Yes.
Tracking information will be provided after your order has been shipped.

Returns & Damaged Items

If your item arrives damaged, please contact us as soon as possible.

We carefully pack all orders, but in the unlikely event that damage occurs during shipping, we will arrange compensation and issue a refund accordingly.We do not accept refunds or returns for reasons other than damage during shipping.If we accidentally send the wrong item, we will offer a refund rather than an exchange.